Support

Welcome to LENTION's support page to process a warranty request or make more inquiries. No need of product registration, to make a warranty claim, please fill the feedback form below for us to learn about your issues and know what we can help, and we will get back to you within 24hrs to resolve any issues. We apologize in advance for any inconvenience that your LENTION product may have caused.
Please note that this form is only for orders made from www.lention.net and Amazon seller LENTION or our authorized resellers on Amazon. For purchases made outside of this website and Amazon or from any unauthorized resellers, please contact the seller directly as we reserve our rights to refuse your warranty claim.
Thank you in advance for your valuable time and feedback.

Contact Information

Email Address*

Contact Name*

Order Details

Order ID*

Issue Details

Amazon Purchase Site

Amazon.com
Amazon.co.uk
Amazon.ca
Amazon.es
Amazon.it
Amazon.fr
Amazon.de
Amazon.com.mx
Amazon.co.jp
Amazon.com.au
Amazon.ae
Amazon.sg

Contact Information

Email Address*

Contact Name*

Order Number*

For product warranty, enter Order Number. For general inquiry, enter "000".

(Note: the 17 figure purchase order number can be found in Amazon account center, ex: 123-1234567-1234567.)

Product Name or Model Number*

Model Number are usually printed on LENTION's products or packaging

Subject*

Message / Comments*

Please describe your problems here, we will get back to you within 24hrs

Device 1 - Host Device

Model of the Laptop / Smartphone

Device 2 - Connection Device

Model of the monitor / TV, Flash Drive / Keyboard / Printer, etc

Warranty Tips
▪ Please provide your order number and seller name, or other sufficient proof of purchase.
▪ LENTION need to document the detailed product defect for product improvement, so please write a brief description explaining how the damage occurred to the product and how you connected it with your devices.
▪ It may be necessary to return an item for quality inspection.
More Warranty Information
All LENTION products come with a 12-18 month warranty of free replacement or full refund. This limited warranty covers any manufacturing defect for varying durations of time, but is not applicable for the following situations:
▪ Unauthorized purchases
▪ Lost or stolen products
▪ Free replacements
▪ Known device incompatibility
▪ Other non-quality issues
▪ Damage by product misuse (including, but not limited to: falls, liquid, improper device connection or operating)

FAQ

Q: What should I do if I never receive my product?

A: Amazon takes responsibility for all issues regarding FBA shipment as all FBA (Fulfillment by Amazon) orders are picked, repackaged, and shipped by Amazon. We encourage you to talk to Amazon customer support first to get timely help.

Q: What should I do if I receive a wrong product but not the one I purchase?

A: If it is a LENTION product, feel free to keep it if you like, if so we would process half a refund on your purchase. If the item doesn't meet your need, we will send you the correct product asap. Sometimes Amazon may pick a wrong item from other brand sellers, in this situation, please contact Amazon customer support for the reimbursement directly.

Q: What should I do if my item doesn't work upon arrival or fail after some time?

A: Please check the compatibility first, if your devices are not compatible, we encourage you to refund through Amazon directly. If the product came defective or broke later, we will either issue a free replacement or a full refund to help you out after confirming the issues.

Q: How do I get a replacement during the warranty period?

A: Please fill and submit the "Customer Support Form" above first. If you are in urgent need of a replacement, the fastest way is to place a new order on Amazon and offer us the new order number, we will fully refund your new order once it is complete. Or we will send you the replacement after confirming the issues.

For any questions, please feel free to reach out to us at support@lention.net  or support@lention.com.