Welcome to www.lention.com. Here are some FAQs you may have concerns. Find an answer to every question.

Order

Lention makes it easy for everyone to keep track of his/her account.  Accoding to the following steps, you can track your orders status quickly.

Tracking Steps:

Step 1. Visit tracking order page at https://www.lention.com/pages/tracking-order.

Step 2. Enter your order ID: LT#xxxx and your order email

Step 3. Clik "Track Order"

Step 4. Use your tracking numbers to track your parcel on different delivery tracking website.

Lention makes it easy for everyone to shop at Lention with a few steps.

Please note that:

We will begin to process your order upon receipt of your payment and an email will be sent to you for order confirmation then.

You may check order status and track the parcel(s) in Tracking Order Page.

You may click here for more information about shipping.

Now let's start shopping.

Step 1: Add the items you want into your Shopping Bag.

Select the option, length, charging power, color or quantity if necessary, and Click on “ADD TO CART” or “BUY IT NOW”.

Step 2: Login your Lention account.

1. Choose Sign In if you already have an account on our site;

2. Choose New to Lention to register with your email account otherwise.

3. Fill in the shipping address;

Step 3: Complete billing information.

1. Choose one shipping option;

2. Select a payment method, PayPal checkout or other.

Step 4: Fill in payment information and then click the CONTINUE button to complete the purchase.

When you place an order with Lention, we will have to process the order first. Processing usually takes 1-3 business days for your order. We will send you an email if the processing for your order takes longer than expected. Shipping time will depend on the address you give us. Please refer to our Delivery Policy & Shipping Option for more details on how long it will take to get your package.

Sometimes your package needs to be signed before it can be delivered. Sometimes the delivery may leave your parcel to your neighbor or reception, or you could ask your families or neighbors signed it for you.Also you can contact the shipping company and ask for details about the package and the tracking number we provide. If you missed your delivery, please contact your shipping company to arrange for them to re-deliver or for you to pick up the package.

 

If you would like to make changes to your order, we recommend cancelling your order; then, proceed to place a new order. Please note that while most of our products can be cancelled up until they are shipped, certain products cannot be cancelled for restocking/processing fees may apply.

Please note that we can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.

Please contact through email (support@Lention.com.)

If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may log into your Lention account: https://www.lention.com/account and click the "My Orders" button to see your orders. Or you may go to support -- order support to submit a ticket online to find out more information about your order.

Cancellation Policy

Order Cancellations

Orders canceled within1 days of payment confirmed will be eligible for you to get a fast full refund. Please submit a help ticket from Support or email us at sales@lention.com if you decide to cancel the order. If you have notified us of order cancellations, but the product has already been shipped out, your order can NOT be canceled any more. You will have to reship the product back to us at your own expense in case you still do not want it. Please kindly note that once the production process has begun, the item goes out of our warehouse, we cannot cancel your order.

Delivery

The logistics time will be different due to the country area, product inventory, etc.

Please check the estimate time of delivery in details here>> https://www.lention.com/pages/delivery-policy-shipping-options

Lention provides delivery service to Global area. We use the services of a major, trusted international carrier to ensure that your packages arrive safely and reliably at their destination.

However, we do not delivery to the following countries:

Belarus, Burundi, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Iraq, Lebanon, Libya, MaliNicaragua, North Korea, SomaliaSudan and Darfur, South Sudan, Syria, Ukraine,, Venezuela, Yemen, Zimbabew, Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia, Serbia

We ship products from China, Amazon warehouses, as well as other countries warehouses show as below.

United State Warehouses

Consignee:USGRS W5ZMW45Address:5610 Grace Pl GRS W5ZMW45City:CommerceState/Prov.:CaliforniaCountry:United States of AmericaZipCode:90022Tel:3235970311

Consignee:USGRS W5ZMW45Address:1000 High St GRS W5ZMW45City:Perth AmboyState/Prov.:New JerseyCountry:United States of AmericaZipCode:8861Tel:7184542809

 Australia Warehouse

Consignee:AUGRS W5ZMW45Address:Block G2 391 PARK ROAD REGENTS PARK GRS W5ZMW45City:REGENTS PARKState/Prov.:New South WalesCountry:AustraliaZipCode:2143Tel:02-9644-1851

United Kingdom Warehouse

Consignee:UKGRS W5ZMW45Address:Leicester Commercial Park Unit 1, Dorsey Way GRS W5ZMW45City:EnderbyState/Prov.:LeicesterCountry:United KingdomZipCode:LE19 4DBTel:01582-477267

Canada Warehouse

Consignee:CAGRS W5ZMW45Address:102-6791 Elmbridge Way GRS W5ZMW45City:RichmondState/Prov.:British ColumbiaCountry:CanadaZipCode:V7C4N1Tel:6042421283

Japan Warehouse

Consignee:JPGRS W5ZMW45Address:大阪市住之江区南 港中1-4-140レッドウッド南港DC1 2F GRS W5ZMW45City:OSAKA SHI SUMINOE KUState/Prov.:OSAKA FUCountry:JapanZipCode:559-0033Tel:8106-6606-8677

Spain Warehouse 

Consignee:ESGRS W5ZMW45Address:C/ Rayo, Modulo 2 Parc. 2.4 Pol. Ind.La Quinta GRS W5ZMW45City:Cabanillas del CampoState/Prov.:GuadalajaraCountry:SpainZipCode:19171Tel:916997679

France Warehouse

Consignee:FRGRS W5ZMW45Address:8 rue de la Patelle, Bat-3, Porte-310 GRS W5ZMW45City:Saint-Ouen-l'AumôneState/Prov.:Val-d'OiseCountry:FranceZipCode:95310Tel:'0767620833

Germany Warehouse

Consignee:DEGRS W5ZMW45Address:Albert-Schweitzer-Str 1 GRS W5ZMW45City:GrolsheimState/Prov.:Rheinland-PfalzCountry:GermanyZipCode:55459Tel:0151-66342177

Czech Republic Warehouse

Consignee:CZGRS W5ZMW45Address:4PX Express CZ s.r.o, Lidicka 498 GRS W5ZMW45City:JenecState/Prov.:West PragueCountry:Czech RepublicZipCode:252 61Tel:'00420311909222

 

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

If you need return item please check return process here.

Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Delivery Ways & Time page for details.

You’ll be able to follow your order as it’s been sent with traceable service. To check this, all you need to do is log into your account and check "Track Order Details" under "My Orders" to follow your parcel.

If your estimated delivery date has passed and you haven’t received your order, please contact our email for further help: sales@lention.com

There are multiple possible reasons:1) Wrong or incomplete address2) Invalid phone number3) Unable to deliver

Please go to "Track Order Details" under "My Orders" to find the tracking number first and contact the shipping company for more information. You may also contact our email (sales@lention.com) for further help.

Sometimes it takes some time to update the information. If your shipment is from our international warehouses, it is in transit or clearing customs, the information will not be updated until it reaches the next shipping station.

Sometimes the shipping company may not update the package information in time. We will try to update that info for you or please feel free to to contact our email (sales@lention.com) for help.

In some cases, products shipped from China will be subject to VAT, other taxes, duties and / or charges imposed by the destination country / territory. These additional taxes or customs charges are for the account of the addressee. Unfortunately, due to the wide variation in customs and tax policies among countries, it is not possible to estimate the possible charges. For more information, contact your local customs office or visit its official website. In some cases, customs clearance procedures are required; in such cases, there may be delays that will affect our initial delivery time.

Due to the customs policy of different countries, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your country. But we’ll try our best to declare a comparatively reasonable value for the product.

From our previous experience, the following countries/regions haven’t been charged for import tax including the U.S, Singapore, South Korea and other EU countries (except remote area) such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom

If you have any special requests about the shipping option or delivery condition, you may leave your request on "Support", or directly contact our after sales service team at support@lention.com.

Normally, our customers would not be charged tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. As per our policy, customers need to afford the tariffs, so please contact the local customs office to get your parcel first. If you do not, there is a high possibility that your parcel is destroyed but not returned, for more help you can contact our customer service through email (sales@lention.com).

If there is a tracking number, the package has been shipped out.

The package was sent first from our warehouse. The package will then be flown to the Transportation Company's Processing Center. Then, each transportation company will pick up the package from the airport. Once they scan the packages, the site updates the tracking numbers. It may take 3-5 days after delivery from our terminal to see any activity. When you arrive at the next station, please give the courier some time to update the tracking information.

If there are any question, please contact us through our email (sales@lention.com).

(1)Leave fields blank if they don't apply to your shipping or billing address. Do not enter "N/A," "Not applicable," "None," "Same," etc.

(2)Enter information in the appropriate fields. For example, do not enter city and state information in the "Address Line 2" field; use the provided city and state fields instead.(3)Avoid using accent marks or non-English characters. Our systems can't process Chinese characters, Cyrillic letters, etc., and entering these into any of the address fields may delay shipments of your packages.

(4)Please avoid filling address that is too long, due to our system's limitation. If your address is too long, please shorter it.

 

Returns and exchanges

Return Process

We do NOT accept any random return or exchange of products. Returns or exchanges must be arranged within 30 days after you received the package. We will offer refund or exchange only for products with return authorization number. If you do return the products randomly, we will not offer any refund.

Step One: Get a Return Authorization number

Finish and send a return request to customer service mailbox within 30 days after you received the package. It should include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. Once Customer Service approves your request, Return Authorization Number will be attached in the confirmation email; Packages without Return Authorization Number will be REFUSED and will not be refunded or exchanged.

Step Two: Inspect merchandise

All returned or exchanged items must:
have original product package;
be in perfect condition;
have no stains, scratches, or damage of any kind;
be returned with all accessories;

Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.

Step Three: Ship merchandise to LENTION Warehouse

Please be sure that the item(s) can be sent out within 7 days after you get the Return Authorization Number, or we reserve the right to refuse the return. Put your Return Authorization Number clearly on the outside of the package. Please send item(s) and offer us the tracking number and tracking website within 7 days from the time you get the Return Authorization Number from us, or we will Not accept return and refund after 7 days. Send your package to: 

United State Warehouses

Consignee:USGRS W5ZMW45
Address:5610 Grace Pl GRS W5ZMW45
City:Commerce
State/Prov.:California
Country:United States of America
ZipCode:90022
Tel:3235970311

Consignee:USGRS W5ZMW45
Address:1000 High St GRS W5ZMW45
City:Perth Amboy
State/Prov.:New Jersey
Country:United States of America
ZipCode:8861
Tel:7184542809

 Australia Warehouse

Consignee:AUGRS W5ZMW45
Address:Block G2 391 PARK ROAD REGENTS PARK GRS W5ZMW45
City:REGENTS PARK
State/Prov.:New South Wales
Country:Australia
ZipCode:2143
Tel:02-9644-1851

United Kingdom Warehouse

Consignee:UKGRS W5ZMW45
Address:Leicester Commercial Park Unit 1, Dorsey Way GRS W5ZMW45
City:Enderby
State/Prov.:Leicester
Country:United Kingdom
ZipCode:LE19 4DB
Tel:01582-477267

Canada Warehouse

Consignee:CAGRS W5ZMW45
Address:102-6791 Elmbridge Way GRS W5ZMW45
City:Richmond
State/Prov.:British Columbia
Country:Canada
ZipCode:V7C4N1
Tel:6042421283

Japan Warehouse

Consignee:JPGRS W5ZMW45
Address:大阪市住之江区南 港中1-4-140レッドウッド南港DC1 2F GRS W5ZMW45
City:OSAKA SHI SUMINOE KU
State/Prov.:OSAKA FU
Country:Japan
ZipCode:559-0033
Tel:8106-6606-8677

Spain Warehouse 

Consignee:ESGRS W5ZMW45
Address:C/ Rayo, Modulo 2 Parc. 2.4 Pol. Ind.La Quinta GRS W5ZMW45
City:Cabanillas del Campo
State/Prov.:Guadalajara
Country:Spain
ZipCode:19171
Tel:916997679

France Warehouse

Consignee:FRGRS W5ZMW45
Address:8 rue de la Patelle, Bat-3, Porte-310 GRS W5ZMW45
City:Saint-Ouen-l'Aumône
State/Prov.:Val-d'Oise
Country:France
ZipCode:95310
Tel:'0767620833

Germany Warehouse

Consignee:DEGRS W5ZMW45
Address:Albert-Schweitzer-Str 1 GRS W5ZMW45
City:Grolsheim
State/Prov.:Rheinland-Pfalz
Country:Germany
ZipCode:55459
Tel:0151-66342177

Czech Republic Warehouse

Consignee:CZGRS W5ZMW45
Address:4PX Express CZ s.r.o, Lidicka 498 GRS W5ZMW45
City:Jenec
State/Prov.:West Prague
Country:Czech Republic
ZipCode:252 61
Tel:'00420311909222

LENTION only accepts prepaid packages. We do not accept C.O.D. If it's a mistake made by us, then you will be reimbursed for the return shipping.

If the items are not in their original condition, we may charge processing fee to cover our lose. Your order may not be refundable if the items turn out to be impossible to be resold.

Please use post mail instead of express delivery to return the items to save your shipping cost and avoid tax in our side. 

Step Four: Credit or Exchange

Once we received your item, your return will be processed in 3 to 5 business days. After our confirmation of your return, please allow up to two billing cycles(Less than 30 days) for it to be credited to your account. 

LENTION want you to feel comfortable and satisfied when shopping at www.lention.com, that's why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the item in its original condition as long as you contact us within 30 days from the delivery date. Before returning items to us, please read and follow our sincere instructions below. We'll appreciate your carefully reading on our return policy and making sure that all criteria are met before mailing any items back to us.

Return Policy

Returning For Replacement or Refund
When the package arrived, we sincerely encourage you to check it/them as soon as possible. 

If you have a quality issue to report, you can write us an ticket on support page here or an email at support@lention.com and we will suggest you solutions. If we feel that the issue needs to be checked by the tech team, we will inform you to return and we will offer you a replacement product. You can email us and we can provide you with the return shipping address of our warehouse based on your location.

If you intends to return or exchange it/them please make sure they are in their original condition as following:
have original product package
be in perfect condition
have no stains, scratches, or damage of any kind
be returned with all accessories  

Defective, Damaged or Misshipped Items

Please kindly check the package contents before signing. You can get a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. Quality problem can be defined as obvious quality defects. If your items were damaged during delivery, we suggest you to take photos or video and get a "Proof of Damage" documentation from the delivery carrier.  If your items were mis-shipped, please submit the photographs to service@lention.com and we'll have the designated personnel to deal the issue and offer a reply within 24 hours. We will help you to settle the problem quickly.

Dislike items

According to our warranty policy, if it is not related to product quality problem, and the customer wants to return the product, the customer needs to pay the return shipping cost, as we’re not able to request return shipping label from courier partner at the moment, the return cost need you to check with the courier of Postal service. Once we received the product in our warehouse, we will issue a refund for the product cost only (we will not cover the shipping cost from and to LENTION warehouse).  You can email us at support@lention.com and we can provide you with the address to our warehouse based on your location where you can return the product.

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 30 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Refunds

Returns will be processed within 3 days upon receiving your package or immediately after checking the returning tracking information you provide. The refund will be issued to your original payment account.

Please Note:
The shipping rate is non-refundable if the return reason is not Defective, Damaged or Misshipped Items . Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.

Late or Missing Refunds (if applicable)

If you haven’t received a refund after 7 days we processed your return. Firstly please re-check your bank account. Secondly please contact your credit card company or your bank. Since the processing time was delayed. If you’ve done all of this and you still have not received your refund yet, please contact us at support@lention.com.

Payment & Promos

Basically, we accept two kinds of payment method: PayPal and Checkout Online Payments. PayPal can be used at lention.com to buy items by PayPal Account, as well as Credit Card ( Visa, MasterCard, Discover, and American Express), Debit Card ( Switch, Solo and Maestro) or E-banking( i.e. using your regular Bank Account), for instance, GiroPay.

1) check the details of the card to ensure that the information is correct. Such as the due date or your bill mailing address. (common problems include misspelling of name)
2) make sure you enter the correct security code-this is the three digits on the back of the card. 
3) Your Card Issuing Bank may have declined your payment-please contact your card issuing bank. If the above information is still invalid, you can try to use other payment methods or use more convenient, more secure PayPal payment!

There are different ways you can choose to pay on our website. We support PayPal, PayPal Credit/Debit Card, More payment methods are being opened. We are committed to helping anyone in the world buy from KWOKING.com by offering a variety of payment methods. 
We are happy to accept wire transfers from any country / region in the world which is handled by a local institution. 
However, current technical problems make it impossible to process credit and debit card payments in certain countries / regions. In addition, PayPal may have restrictions on its service depending on the country or region. 
Please visit the PayPal website for the latest information on the availability of the service. If you are in a country where PayPal or credit cards are not available, learn more about how to pay for KWOKING.com orders by wire transfer or Western Union here.

Your payment method has flagged us to do a thorough security check to assure that the payment method is being used by an authorized user. 
Please check your email and reply with the requested documents, and we will pay great attention to your info security.

Sorry!  In our site, you may apply one coupon code all at the same time.

We apologize for this inconvenience, however, the price will be changed in different promotions, so we are not able to issue a refund for the difference. Lention reserves the right to change the promotion at any time with our sole discretion. Thank you for your understanding and support.

It may be caused by the following reasons:
1. The discount is applied to the original price but not the sale price on the page. If the item is on sale or discounted more than the coupon discount, there might be not too much price difference after applying the coupon.
2. The code has already expired.
3. The purchase amount is limited. 
4. If you still have problems, you can contact customer service(sales@lention.com) for help.

Product & Information

Everyday We sit in front of our desks for long hours. We try to keep our desks as organized as possible so we can focus better on what we are doing. However, with all the disorganized cables around the laptop, the truth is we can’t help but feel a little annoyed and distracted by the little mess because we are perfectionists.

Yes, we are perfectionists when it comes to desk set-up for efficiency and productivity. Also, we are perfectionists in terms of product quality and customer satisfaction. That’s us, Lention.

Since Day 1, Lention has a dream, and that is to be the No.1 brand with the best products in the field of laptop accessories and desk set-up. We understand how precious your time is so we are here to provide you high-quality products with high standards that can truly assist you at work or during your study to boost your productivity in order to help you get more done in less time with less effort. We see and do things from the user’s point of view so our products are ergonomically designed and carefully manufactured to give you the best user experience and maximize your productivity.

Your time is valuable, don’t waste it. Your potential is unlimited, unleash it. Lention is here to be your right-hand man so you can achieve all that without a worry. We’ve got your back!

Lention has one mission: to make you working and learning more efficient.

In order to succeed in our mission, we have been delved into designing tools that can ultimately improve your productivity and your work efficiency. We provide a wide range of laptop accessories, including USB hub, docking station, desktop stand, etc, as well as desks for work or study. Our products are varied but they are here all for one reason- to simplify and improve your workspace to fuel your work or your study so you can get more done in less time.

We help you achieve more in less time with less effort.

We operate with integrity.

All Lention product reviews are 100% real and true. Since day 1, we have been striving for superior customer satisfaction. Integrity and honesty is our core value and we stand by it.

- We focus on improving your productivity and efficiency. 

Lention’s product design philosophy is to boost your productivity. Your time is precious and we are dedicated to design products that assist you to achieve more in less time with less effort!

Quality is our priority.  

Lention has been devoted to providing high-quality products and service to our customers because we deeply believe customers should get more than what they pay for!

Never settle.

We are committed to bringing the best carefully designed products with premium quality to users around the world. And for this goal, we never settle, never stop.

Lention’s vision is to be your right-hand man.

We are determined to be the No.1 brand in the field of laptop accessories and desk set-up to help you turn your desk into the best workstation that can boost productivity and release your stress in order to unleash your potential. To be your right-hand man, we keep our standard high in terms of product quality and we will contentiously keep products up to date when it comes to product development and product design because your needs and your satisfaction is what we care about. You can count on us and we won’t disappoint you.

Your online safety is seriously protected by Lention.com. To provide you with the best products, comprehensive customer service, and timely updates, a variety of information from your visit to our site is collected. In order to better protect your privacy, we offer you with the notice below explaining our online information practices and the choices you can make about the way your information is collected and used.

Lention's Privacy Policy

This Privacy Policy explains:How we collect, use, and (under certain conditions) disclose your personal information.The steps we have taken to secure your personal information.Your options regarding the collection, use, and disclosure of your personal information.

This Privacy Notice applies only to this website and does not necessarily apply to personal information we collect from you offline. Please see the section on Offline Collection, Use & Disclosure of Information details. We are not responsible for the content or privacy practices on any website other than Lention.com to which this Site links or that links to this Site.

By Visiting Our Site, You Accept The Practices Described in This Notice.

How does Lention.com collect information about me?How does Lention.com use cookies and other technology to collect information?How does Lention.com use my personal information?Does Lention.com ever give out my personal information?How does Lention.com secure information collected about me?What choices do I have regarding Lention.com's collection of my information?Are children allowed to use Lention.com?How does Lention.com use and disclose information collected from me offline?What’s your policy for Facebook connect?Where can I find updates to this policy?

How does Lention.com collect information about me?

We collect information from Site users in several different ways, with the goal of providing an efficient, meaningful, and customized shopping experience. For example, we can use your personal information to:
* Record and quickly bring up information you have given previously
* Help you quickly find information, products, and services
* Create content that is relevant to you
* Alert you of our new information, products, and services

Registration and Ordering:

In order to use certain parts of this Site or order products, all customers must fill out an online registration form with personal information, including but not limited to, your name, gender, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may ask for your country of residence and/or your organization's country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing and internal marketing as well as to communicate with you about your order and our site.

Email Addresses:

Several locations on the Site allow you to enter your email address for purposes including but not limited to: registering for free promotional notices, requesting notification when new brands or product styles arrive, or signing up for our email newsletter. In addition, any participation in promotional contests organized by Lention.com is completely voluntary and requires disclosure of contact information needed to notify winners and award prizes. We may post the names and cities of contest winners on our Site.

Log Files:

Like most websites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol (IP) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)

Product Reviews:

We ask for an email address and location along with the submission of all product reviews. Your email address will be kept private, but your location will be visible to other users. All other personal information that you choose to submit as part of the review will be available to other visitors to the Site.

How does Lention.com use cookies and other technology to collect information?

Cookies are small pieces of information that your Internet browser stores as text files on your computer's hard drive. Most browsers accept cookies by default, but setting your browser to refuse cookies or remove them from your hard drive will prevent you from using parts of this Site. Lention.com uses cookies to:
* speed up navigation
* track site usage
* recognize users and user access privileges
* enable selection and purchase products on this Site record your browsing activity and purchases

This Site's Cookies Do Not and Cannot Infiltrate a User’s Hard Drive to Gather any Confidential Information.

This Site also uses web beacons (also known as clear GIF technology or "action tags") to:
* help deliver cookies
* track viewed of a web page

Any electronic image on the Site, such as an ad banner, can function as a web beacon. We may use content or ads from third-party advertising companies that may use cookies and web beacons to measure web page visits or amount of products purchased.

Any Information These Third Parties Collect Via Cookies and Web Beacons is Not Linked to Any Personal Information We Collect.

How does Lention.com use my personal information?

Internal Use:

We use your personal information to process your order and provide you with customer service. We may use your personal information internally to collect general information about visitors to this Site, improve Site content and layout, improve our outreach, and market our services and products.

Communication With You:

We will use your personal information to communicate with you about our Site and your orders. All customers must provide an email address to allow communication with Lention.com regarding orders placed. We may send you a confirmation email after you register with us as well as service-related announcements as necessary (for example, temporary suspension of service for maintenance.) You may also submit your email address to request notification when we receive a new brand, product style or product, or to sign up for our email newsletter and special offers. You can unsubscribe or opt out of future emails at any time (see the Opt Out/Corrections section below for more details).

Does Lention.com ever give out my personal information?

We sell merchandise, not information — We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations:

Third-Party Service Providers:

Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address, email and phone number to partners such as DHL and Fedex in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party’s service.

Legal Requirement To Disclose Information:

We may be required to disclose information if subpoenaed, served with a court order or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements. For example, we may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site.

Merger And / Or Sale Of Assets:

We do not normally sell, trade or rent personal information to other companies in the course of our business. However, it is possible that we might acquire, merge with or be acquired by another company, or that we might dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Notice in effect.

Non-Personally Identifiable Information:

We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners.

How does Lention.com secure information collected about me?

This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:
* Safeguarding all financial transactions done through this Site with Secure Sockets Layer ("SSL") encryption
* Granting only employees who are providing a specific service access to your personal information
* Working only with third-party service providers who we believe adequately secure all computer hardware.

While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline.

What choices do I have regarding Lention.com’s collection of my information?

You can choose to:
* Correct or update your personal information
* Stop receiving mail to your email address
* Disable your account to prevent any future purchases through that account

To correct or update your personal information,log in to My Accounts and submit a request through the online Customer Service.

To Unsubscribe From Emails you receive from Lention.com, follow the unsubscribe link at the bottom of the email and select the option appropriate for you.

Are children allowed to use Lention.com?

We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or are using the Site with the supervision of a parent or guardian.If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you when using the Site.

How does Lention.com use and disclose information collected from me offline?

As Lention.com collects most information through our Site, this Privacy Policy applies only to online collection of personal information.

We also protect all personal information that is collected from you offline, such as through phone calls. If we contact you by telephone regarding an order or payment, we will ask only for the personal information needed to place your order or resolve your issue. When we need to store information related to an order, we enter it into our database through SSL encryption (See the Data Security section above for more information).

This Policy does not attempt to cover all possible offline methods of collecting or using personal information, however, we will treat any offline collection, use, or disclosure of personal information in a manner consistent with our online practices.

What’s your policy for Facebook connect?

You may provide personal information (e.g. Your public profile, friends list, email address) to Lention by connecting your facebook account with Lention. We may also ask for other information at other times but at no time will you be required to share any personal information to gain complete access to our site. By no means will we post on your behalf without your permission. 100% safety is guaranteed when connecting your Facebook account with Lention.

Where can I find updates to this policy?

To keep you informed of what information we collect, use, and disclose, we will post any changes or updates to this Privacy Notice on this Site and encourage you to review this Privacy Notice from time to time. Please contact us with any questions about the Privacy Notice.

How to Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email at support@lention.com.

This website is operated by lention team. Throughout the website, the terms “we”, “us” and “our” refer to lention team. lention offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“TERMS AND CONDITIONS”, “Terms”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These TERMS AND CONDITIONS apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these TERMS AND CONDITIONS carefully before accessing or using our website/application. By accessing or using any part of the site, you agree to be bound by these TERMS AND CONDITIONS. If you do not agree to all the terms and conditions of this agreement, then you may not access the website/application or use any services. If these TERMS AND CONDITIONS are considered an offer, acceptance is expressly limited to these TERMS AND CONDITIONS.

Any new features or tools which are added to the current store shall also be subject to the TERMS AND CONDITIONS. You can review the most current version of the TERMS AND CONDITIONS at any time on this page. We reserve the right to update, change or replace any part of these TERMS AND CONDITIONS by posting updates and/or changes to our website/application. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website/application following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these TERMS AND CONDITIONS,you may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website/application through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website/application. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Return Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website/application (including, the release of new tools and resources). Such new features and/or services shall also be subject to these TERMS AND CONDITIONS.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these TERMS AND CONDITIONS.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website/application. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website/application is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website/application, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website/application, should be taken to indicate that all information in the Service or on any related website/application has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the TERMS AND CONDITIONS, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or UK’s regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website/application, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website/application, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website/application for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these TERMS AND CONDITIONS or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these TERMS AND CONDITIONS is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these TERMS AND CONDITIONS, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These TERMS AND CONDITIONS are effective unless and until terminated by either you or us. You may terminate these TERMS AND CONDITIONS at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these TERMS AND CONDITIONS, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these TERMS AND CONDITIONS shall not constitute a waiver of such right or provision.
These TERMS AND CONDITIONS and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the TERMS AND CONDITIONS).
Any ambiguities in the interpretation of these TERMS AND CONDITIONS shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

When completing your purchase, a billing statement including ‘lention.com’ and the country code such as 'HK’,'UK’, etc. would be displayed on the payment page and/or your card statement.
All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law.

SECTION 19 - CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the TERMS AND CONDITIONS at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these TERMS AND CONDITIONS by posting updates and changes to our website/application. It is your responsibility to check our website/application periodically for changes. Your continued use of or access to our website/application or the Service following the posting of any changes to these TERMS AND CONDITIONS constitutes acceptance of those changes.

SECTION 20 - PAYMENT CLAUSE:


If you placed an order on www.lention.com through credit card, you are contracting with LENTION CO., LIMITED, with registered adress at Room 3, 10th Floor, New Field Plaza, 1-17 West Lou Kok Road, Tsuen Wan, Hong Kong (Please note that is NOT a return address.), and it will act as the processing entity for your transactions. www.lention.com is governed by the laws of Hong Kong.

Intellectual Property Rights

Lention respects the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes trademark or copyright infringement, please send a complaint to service@Lention.com to lodge a complaint with you. If the owners have any concerns about any suspected intellectual property disputes, we will respond promptly to the rights of the owners.

 

To claim a copyright or trademark complaint, please provide us with the following information:
A description of the IP rights that you claim has been infringed upon;
A description or web-link of the product you claim is being infringed;
Your contact information including address, telephone number, and e-mail address;
A statement by you made under penalty of perjury, that the above information in your notice is accurate and that you are the IP right owner or authorized to act on the copyright owner's behalf.


Note: 
1. This program is only used to notify Lention that your copyright material has been infringed. 
2. This email only answers questions about copyright. For further questions, please contact our customer team at support@Lention.com. 


Copyright notice 
All content contained in or provided through the Lention website, application or service; the property of Lention such as text, graphics, logos, Button Icons, images, audio clips, digital downloads, data editing and software, is protected by International Copyright Law.


The trademark notice 
Lention is also the owner of the "Lention" trademark registered in many countries / regions. The trademark and commercial appearance of Lention shall not be used in conjunction with any product or service other than Lention in any way that may cause confusion to the customer, or in a manner that demeans or damages Lention.

Yes, we do. Please contact our professional wholesale team (sales.lention.com) to enjoy a higher discount.

Please view Install guidance video in details here.

Installation Procedure

Step #1: Cleaning

A. Wash and dry hands to remove oils and dirt.

B. Clean the device and screen with provided wet and dry wipes.

Step #2:

Grasp the Step 1 tab to remove the protective film layer. **Do not touch the adhesive side once the protective film layer is removed.

Step #3:

Ensure that the adhesive side of the screen protector is facing down. With your fingertips, carefully hold two tab on either end of the screen protector.

Step #4:

Using the tabs, carefully align the screen protector with the tablet. Now slowly lower the screen protector onto your device.

Step #5:

Once the screen protector is in place lightly press the center of the screen protector and then gently slide your fingertip across the screen, allowing the screen protector to adhere itself to the tablet.

Step #6:

Eliminate any bubbles by using the included Squeeze Card to push bubbles out.

Step #7:

Finally hold one of the two tabs and slowly peel back the second protective plastic film.

Tips

Please use the stickers like "handles" to assist you in in grasping and removing the mask film layers. DO NOT remove the actual stickers themselves. Discard the 2 outer protective film layers after installation.

Installation should always be done with your device turned off and in a well-lit, dust-free, environment. Consider doing your installation in the bathroom after a hot shower. The humidity will keep dust particles to a minimum and allow for optimal installation conditions.

The included dust removal stickers can be used to remove dust from the screen and the adhesive side of the screen protector. To use, simply touch the adhesive side of the sticker onto the dust and, as you remove the sticker, the dust will also be removed.

And remember … don’t stress out over the installation process! If you have any difficulty, or damage the product during installation, we have you covered under our lifetime guarantee. Contact us and we will send you a free replacement so you can “give it another go”!

Please see the tutorial details here>> https://www.lention.com/pages/d92-tutorial

Account

A Lention account makes our shopping easier. Allows you to: 
(1)Check the status of the current order and track previous orders. 
(2)Contact customer service, If in doubt, order updates and general help.
(3)Store your shipping and payment information to simplify the checkout process. 
(4)Ask questions and / or write product reviews. By adding product reviews, you can enter contests to win prizes. 
(5)Add An item to "Add To Cart" for future purchase.

Sign into “My Account” >>“My Address” >> " Edit / Remove or Add A New Address"

One of the most secure online systems is applied to our website to protect your personal information against unauthorized use. 
We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.

If you forgot your password, Click forget your password. You will be asked to enter an e-mail account and a new password will be sent to you immediately. After logging in with the new password, go to my order and enter account settings to change the password.

Yes, we can delete your account. Please contact our customer service by sales@lention.com.
You will not receive any notice from our system after we delete your account. But you can have a test on the Lention website. If the account was deleted successfully, it will show "The Email Address or Password you entered is incorrect''. And there is no need to reply to our customer service for confirmation. Please don't forget to "Unsubscribe".

We respect your privacy and keep your personal information confidential. 
When you visit our site, the information collected is stored by your browsers, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. 
You can restrict the use of cookies by changing the settings in your browser, which may limit your access to our site.

There is no need to register or activate the 12 month warranty.

All Lention products Items sold by lention.com and Amazon Lention official store are covered by our 12 months quality warranty by default. Any items with quality issues are guaranteed with a REPLACEMENT or FULL REFUND in the remainder of the warranty period. If your product falls due to defects in materials, workmanship or there is any suggestion, please contact our support team by the following steps, with your order number and isseue details. Please follow the steps to contact usNavigation Bar - Support - Order Support - Fill the from -  Click "Submit"Lention fully stands behind the products we sell. Any after-sales problems can be handled directly by submitting the order number to us at this page https://www.lention.com/pages/support Please rest assured that in respect of Lention product quality, tech support and after-selling services.