📦 Shipping: Promotional items ship free in the US.
Please note that shipments may be delayed during the Chinese New Year holiday (Feb 14–Feb 22).
All Lention products Items sold by lention.com and Amazon Lention official store are covered by our 18 months quality warranty by default.
Any items with quality issues are guaranteed with a REPLACEMENT or FULL REFUND. (Read more about our return & replacement policy) For remainder of the warranty period. If your product falls due to defects in materials, workmanship or there is any suggestion, please contact our support team by the following steps, with your order number and isseue details.
Please follow the steps to contact us
Navigation Bar - Support - Order Support - Fill the from - Click "Submit"
Lention fully stands behind the products we sell. Any after-sales problems can be handled directly by submitting the order number to us at this page https://www.lention.com/pages/support
Please rest assured that in respect of Lention product quality, tech support and after-selling services.
Shipping Time
The shipping time is affected by the shipping method you choose. The detailed information is shown in the charts below.
| Shipping Method | Countries/Region | Business Days(Mon-Fri) |
| Warehouse in Stock Shipping | North America (United States, Canada) | Standard:3-8 Express:2-6 |
| Europe (United Kingdom, Germany, France, Czech Republic, Spain, Italy, Poland) | ||
| Europe Warehouse Able to deliver toAustria, Netherlands, Belgium, Luxemburg, Ireland, Denmark, Slovakia, Slovenia, Sweden, Portugal, Latvia, Estonia, Lithuania, Finland, Bulgaria, Romania, Greece,Hungary, Croatia, Luxembourg, Malta, More(Except Switzerland, Norway, Iceland, and remote area) | ||
| Oceania (Australia) | ||
| Free Shipping & Standard Shipping (Out of stock in warehouse or none warehouse area) | North America (United States, Canada, Mexico, More) | 6-21 |
| Central America(Mexico, More) | 6-21 | |
| Oceania (Australia, New Zealand) | 6-15 | |
| East Asia (India) | 15-25 | |
| East Asia (Japan, Singapore, Malaysia, Hong Kong, Taiwan, India, Macao, Thailand, Vietnam, Korea, Philippines, Cambodia) | 5-14 | |
| Europe (United Kingdom, Germany, France, Czech Republic, Spain, Italy, Poland, Switzerland, Norway, Austria, Netherlands, Belgium, Luxemburg, Ireland, Denmark, Slovakia, Slovenia, Sweden, Portugal, Latvia, Estonia, Lithuania, Finland, Bulgaria, Romania, Greece,Hungary, Croatia, Luxembourg, Malta, More) (Except Remote Area) | 7-15 | |
| Mideast (Kuwait, United Arab Emirates, Saudi Arabia, Israel, Qatar, Bahrain, Jordan, Turkey, More) | 8-22 | |
| South America(Brazil, Chile, Colombia, Argentina, More) | 15-22 | |
| Africa(South Africa, Nigeria, Angola, Morocco, More) | 7-15 | |
| Remote area including Iceland, Greenland, Oceania island countries, Island region, Remote area of countries, More | 15-33 | |
| Other area | 5-33 | |
| Express Shipping (Out of stock in warehouse or none warehouse area) | North America (United States, Canada) | 5-10 |
| Central America(Mexico, More) | 4-12 | |
| Oceania (Australia, New Zealand) | 6-10 | |
| East Asia (Japan, Singapore, Malaysia, Hong Kong, Taiwan, India, Macao, Thailand, Vietnam, Korea, Philippines, Cambodia, More) | 4-10 | |
| Europe (United Kingdom, Germany, France, Czech Republic, Spain, Italy, Poland, Switzerland, Norway, Austria, Netherlands, Belgium, Luxemburg, Ireland, Denmark, Slovakia, Slovenia, Sweden, Portugal, Latvia, Estonia, Lithuania, Finland, Bulgaria, Romania, Greece,Hungary, Croatia, Luxembourg, Malta, More) (Except Remote Area) | 4-10 | |
| Mideast (Kuwait, United Arab Emirates, Saudi Arabia, Israel, Qatar, Bahrain, Jordan, Turkey, More) | 7-15 | |
| South America(Chile, Colombia, Argentina, More) | 6-13 | |
| Africa(South Africa, Nigeria, Angola, Morocco, More) | 5-9 | |
| Remote area including Iceland, Greenland, Oceania island countries, Island region, Remote area of countries, More | 5-20 | |
| Other area | 5-20 | |
| East Asia (India) South America(Brazil) | Temporary Not Provide |
Shipping Fee
Freight may differ according to the product weight and country to delivery, as well as the shipping method you choose. Add items to cart to estimate the delivery fee at cart page.
Your order will ship with Standard Shipping unless you select an alternative. If you don't receive a shipping confirmation email right away, don't worry! We will deliver the items to you by the delivery date shown or within the date range provided at checkout. Please notes that we do not ship on Saturdays, Sundays, or holidays. If your order requires additional information to fully process, we will be in touch by email.
We ship orders to all US states and territories, APO/FPO addresses as well as more than 80 other countries and regions. Orders shipped to PO boxes, APO/FPO, Alaska, Hawaii and US territories cannot be expedited.
If Standard Shipping is selected, your order may ship via a variety of carriers. Some UPS orders may be delivered by the Postal Service. Your Shipping Confirmation email will provide you with a tracking link.
Express and Overnight Delivery Shipping - Orders placed after 8 PM PST will not ship until the next business day. Orders shipped to PO boxes, APO/FPO, Alaska, Hawaii and US territories cannot be expedited
*If your country are not list above, you could contact us through email (sales@lention.com) for delivery detail.
Notes:
1.* Countries which require customs duty. The customs policies differ among different countries.Once the parcel reaches the destination country, any customs or import duties that might occur should be paid by the recipient.
2. Within 1-2 business days after the order is successfully dispatched, we will provide the tracking number of your order by sending an email to the registered email address.
3. The P.O.Boxes and military address(APO, FPO) in the US can not be delivered. For the US territories,please leave a note when you place an order. For example,if your address is in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.
4.Customers from Russia please leave a message to illustrate the name and the specific address of your company because the private address in Russia can not be delivered.
5.Due to limitation of some countries, we are not able ship your products in Express Shipping . We will contact you through email and you could either change the delivery method or canceled the order.
6.If your address have problems, we may not able to deliver your order in time. We will contact you through email and you could either change your address or canceled the order.
7.Customers from Taiwan need to provide us some essential information before we ship your parcel including Chinese name, Chinese address and personal ID number. Meanwhile, you need to complete a Real Name Authentication in advance on an APP name EZWAY易利委(If you already complete the register, you may skip this step).
Learn more at https://www.lention.com/pages/taiwan-customers-delivery-notice
台灣顧客需要在我們為您寄出快遞前向我們提供一些基本信息，包括您的中文名稱，中文地址和個人身份證號碼。同時，您需要預先在名為EZWAY易利委的APP上完成實名認證（如果已經完成註冊，則可以跳過此步驟）。
了解更多：https://www.lention.com/pages/taiwan-customers-delivery-notice
8.According to India Customs requests, choosing Express shipping to India needs to submit one of the following information to DHL India for Customs clearance.
Learm more at https://www.lention.com/pages/india-customer-notification
We ship internationally except for the countries/regions listed below:
*Countries/Regions NOT covered by us: Belarus, Burundi, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Somalia, Sudan and Darfur, South Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabew, Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia, Serbia, Reunion
Due to the customs policy of different countries, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your country. But we’ll try our best to declare a comparatively reasonable value for the product.
From our previous experience, the following countries/regions haven’t been charged for import tax including the U.S, Singapore, South Korea and other EU countries (except remote area) such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
If you have any special requests about the shipping option or delivery condition, you may leave your request on "Support", or directly contact our after sales service team at support@lention.com.
